General Terms and Conditions (GTC)
for Mattebox Studio Krokus OG, Vienna


1. Scope
These Terms and Conditions ("T&C") apply to all services provided by Mattebox Studio Krokus OG ("Mattebox Studio"), including photography, video production, animation, CGI, motion graphics, and post-production.
Conflicting terms of the client apply only if expressly acknowledged in writing. Amendments to these T&C will be notified in writing and deemed accepted unless objected to within four weeks.

2. Conclusion of Contract
All offers are non-binding. A contract is concluded only upon written or electronic confirmation by Mattebox Studio.
Cost estimates are non-binding unless expressly confirmed as binding. By approving a cost estimate, the client acknowledges a binding payment obligation.

3. Scope of Services and Client Obligations
Mattebox Studio provides production services according to the agreed specifications.
The client must provide all necessary information, approvals, and content in due time.
The client is fully responsible for rights clearance regarding all provided content (texts, logos, music, photos, etc.).
The client ensures that depicted persons have given valid consent; in particular, for events the client is responsible for legal compliance (e.g. house rules, event notices).
Mattebox Studio may engage subcontractors and freelancers.

4. Rights of Use and Social Media Rights
4.1. Upon full payment, Mattebox Studio grants the agreed usage rights.

4.2. For social media content, the following models apply:

Included (no additional fee)
– Use on official social media channels of the client
– Valid for up to 3 months after delivery
– Maximum of 10 posts per content piece
– Non-transferable
– No use in paid ads

Professional (additional fee)
– Use on official social media channels
– Unlimited duration and posts
– Use for organic content and paid ads
– Repurpose across channels
– Non-transferable

Unlimited (additional fee)
– Use on all digital channels
– Lifetime usage
– Unlimited posts, campaigns, and paid ads
– Global usage
– Free to edit, adapt, and repurpose
– Exclusive to the client’s brand

Custom (upon request)
– Special rights, e.g.:
• Industry exclusivity
• Regional/territory-specific rights
• Offline rights (TV, cinema, print)
• Multi-brand licensing (holding companies, subsidiaries)

4.3. Any use beyond the booked model requires a separate agreement and additional fees.

4.4. Mattebox Studio may use produced works for self-promotion (e.g. website, portfolio, showreel) unless explicitly excluded in writing.

4.5. Until full payment is received, all rights remain with Mattebox Studio.

5. Acceptance
After completion, Mattebox Studio submits the results for acceptance.
If the client does not object in writing within 14 days, the results shall be deemed accepted.
Post-acceptance changes are subject to additional fees.
Aesthetic preferences do not constitute defects.

6. Fees and Payment
Fees are as specified in the cost estimate plus statutory VAT.
Invoices are payable within 14 days without deduction.
Mattebox Studio may request down payments of up to 50%.
In case of default, Mattebox Studio may charge reminder fees, statutory interest, and withhold further services.

7. Cancellation
If the client cancels, the following cancellation fees apply:
– up to 7 days before: 30%
– up to 5 days before: 50%
– up to 3 days before: 70%
– up to 48 hours before: 100%
Third-party costs (travel, rentals, fees of third parties) are always fully reimbursable.

8. Liability
Mattebox Studio is liable only for damages caused by intent or gross negligence.
For slight negligence, liability is limited to breaches of essential contractual obligations and foreseeable damages.
No liability is assumed for third-party content provided by the client.
Liability for injury to life, body, or health, or under mandatory statutory provisions, remains unaffected.
Force majeure (e.g. weather, strikes, pandemics) releases both parties from their obligations for the duration of the disruption.

9. Data Protection
Mattebox Studio processes personal data in compliance with applicable data protection laws.
The client is responsible for ensuring lawful consent from individuals depicted (e.g. models, event attendees).
Further details are provided in our separate Privacy Policy.

10. Final Provisions
Amendments or supplements must be made in writing.
If any provision is invalid, the remaining provisions remain effective.
Place of performance and jurisdiction is Vienna.
Austrian law applies, excluding the UN Sales Convention.